Mon-Sun: 7am to 7pm
26 Dalley Road Wokingham, United Kingdom
Cancellation Policy
Cancellation Policy
✔️ Consumer Rights Act 2015
✔️ Consumer Contracts Regulations 2013
✔️ Supply of Services Regulations 2009
✔️ Protection from Harassment Act 1997
✔️ Public Order Act 1986
✔️ Health & Safety at Work etc. Act 1974
✔️ Fraud Act 2006
✔️ Payment Services Regulations 2017
1. Courses Cancellation Policy
✔️ Deposit is non-refundable unless cancelled within 14 days.
✔️ Once a test is booked, courses and tests are non-refundable.
✔️ Courses may be refunded in case of a medical emergency — proof is required for eligibility.
✔️ Practical test fee will not be refunded if the course does not go ahead.
✔️ Remaining payment must be transferred at least 2 weeks before the course start date.
✔️ If payment is late, lessons will be rescheduled and booked slots may be lost.
✅ Cooling-Off Period (Distance Selling Rules):
✔️ If lessons are booked online, by phone, or away from premises, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
✔️ During this period, you may cancel your booking and receive a full refund, including deposits.
✔️ If lessons begin within the 14-day period, written consent is required to waive full refund rights. Refunds will then cover only unused lessons (minus those already provided and admin fees).
✅ Refunds After 14 Days:
✔️ Deposits remain non-refundable.
✔️ Lessons already delivered will be charged at the standard single-lesson rate (not discounted block rate).
✔️ Refunds for unused lessons will be processed within 14–20 working days, minus admin fees.
✅ Additional Consumer Rights Protections:
✔️ Under the Consumer Rights Act 2015, terms must be fair and transparent.
✔️ If the school cancels your lesson, your deposit will be refunded.
2. Make Your Payment for Remaining Course
✔️ Please transfer the remaining course balance to this account. You must include your booking number as the payment reference.
✅ Bank Details:
Account Name: Ladiesfirstdrivingschool Sort Code: 20-65-20 Account Number: 33257258 Bank: Barclays Bank
3. Car Fee for the Test Day (Recommended: 3 Hours)
✔️ Recommended schedule: 1.5 hours practice before the test, 45 minutes for the test, and time for drop-off afterward.
✔️ Total recommended: 3 hours (pickup, practice, test centre arrival, driving test, drop-off).
✅ Refund Notice (Car Fee):
✔️ Car usage fee refunds require 7 days’ notice.
4. Test Rescheduling
✔️ A £50 rescheduling fee applies.
✔️ New test dates require a 10–12 week wait from the rescheduling date.
✅ Driving Test Bookings:
✔️ If a lesson or test is cancelled because the pupil fails to bring required documents (e.g., provisional licence), is unfit to drive (e.g., under alcohol/drugs), or if the DVSA cancels, the lesson will be charged in full and no refund will be issued.
5. Instructor & Lesson Cancellations
✔️ If less than 24 hours’ notice is given or the pupil fails to attend, the lesson will be charged in full with no refund.
✔️ If the instructor arrives at the pickup location and the pupil chooses not to proceed, the lesson will still be charged in full.
✅ Lesson Cancellations by the Instructor:
✔️ If the instructor cancels (e.g., illness, breakdown), an alternative date will be offered at no extra cost.
✔️ If no suitable alternative is available, the lesson fee will be fully refunded.
✅ Behaviour Towards Instructors:
✔️ Pupils must behave respectfully and follow all safety instructions.
✔️ Abusive, threatening, harassing, or pushy behaviour will result in immediate termination of lessons with no refund.
✔️ Serious incidents may be reported to the police under the Protection from Harassment Act 1997 and Public Order Act 1986.
✔️ Lessons may also be terminated without refund if behaviour compromises safety, in accordance with the Health & Safety at Work etc. Act 1974.
6. Refund Policy
✔️ If a test is booked without a course, the practical test fee will be refunded upon cancellation.
✅ Fraud & Payment Protection:
✔️ Any attempt to make a false refund claim may constitute an offence under the Fraud Act 2006.
✔️ All payments and refunds are processed in compliance with the Payment Services Regulations 2017.
7. Contact for Cancellations
- ✔️ If you need to cancel or reschedule, please contact our team as soon as possible to discuss your options.
Ladies First Driving School – Intensive Driving Course Policies
At Ladies First Driving School, our aim is to provide a safe, supportive, and effective learning environment. To ensure fairness, safety, and clarity, all pupils enrolled on an Intensive Driving Course (with test booking) must follow the policies below.
1. Eligibility
✔️ Pupils must hold a valid UK provisional driving licence.
✔️ Pupils should be able to read a car number plate at 20 metres (with glasses/contact lenses if needed).
✔️ Pupils must disclose any relevant medical conditions or disabilities that may affect driving.
2. Course Package
✅ All intensive driving courses include::
A set number of driving hours (e.g. 20, 30, or 40 hours depending on the package chosen). Booking of the DVSA practical driving test on behalf of the pupil. Use of the driving school car for the test (subject to the pupil being test-ready). The DVSA test fee is included in the course price.
Driving tests are booked at the test centre nearest to the pupil’s postcode. DVSA waiting times for driving tests are typically 12–16 weeks. While we always aim for the earliest available date, test availability is controlled by the DVSA. Once your booking has been confirmed, your allocated instructor will contact you within 5 working days to arrange and confirm your lesson schedule. Pupils must read and agree to the Terms & Conditions before starting the course or confirming lesson/test dates and times.
3. Bookings & Payments
✔️ A deposit is required at the time of booking to secure your course.
✔️Full payment must be made at least 14 days before the course start date.
✔️Deposits and course fees are non-refundable once the course has commenced.
4. Cancellations & Rescheduling
✔️ 50% refund if cancellation is made 4 weeks or more before the course start date.
✔️ No refund will be issued if: The course has started, or The DVSA practical driving test has been booked, or Cancellation is made with less than 4 weeks’ notice.
✔️ If the instructor cancels due to unforeseen circumstances (e.g. illness, vehicle issues), lessons will be rescheduled at no extra cost.
✔️ If the DVSA cancels or reschedules a driving test, Ladies First Driving School cannot be held responsible, but we will assist in re-booking.
5. Lesson Structure
✔️ Intensive courses are structured to provide multiple hours of driving each day.
✔️ Pupils are expected to attend all scheduled lessons promptly.
✔️ Breaks will be included in longer sessions for safety and concentration.
6. Driving Test Use of Car
✔️ The school car will be made available for the practical test only if the instructor deems the pupil test-ready.
✔️ If the pupil is not test-ready, the test may be postponed in consultation with the pupil.
7. Pupil Responsibilities
✔️ Pupils must arrive on time and fit to drive. Arriving under the influence of alcohol, drugs, or medication that impairs driving will result in cancellation with no refund.
✔️ Pupils must bring their provisional licence to all lessons and the driving test.
✔️ Any abusive, aggressive, or unsafe behaviour will not be tolerated and may result in termination of the course without refund.
8. Instructor Responsibilities
✔️All lessons will be conducted by a DVSA-approved driving instructor.
✔️ Vehicles will be fully insured, roadworthy, and fitted with dual controls for safety.
✔️ Instructors will provide honest feedback and guidance to help pupils reach test standard.
9. Refund Policy – Explanation
✅ Our refund terms are designed to be fair and transparent:
✔️ 50% refund if cancellation is made 4 weeks or more before the course start date.
✔️ No refund once the course has started, once the test has been booked, or if cancellation is made with less than 4 weeks’ notice.
✅ Reasons for This Policy
✔️ Instructor Allocation – Intensive courses require instructors to block out large sections of their diary (often a month or more). Once allocated, this time cannot easily be replaced.
✔️ Driving Test Booking – The DVSA test is booked as part of your package, and the test fee is non-refundable once paid. Cancelling means wasted resources for the DVSA and our school.
✔️ Time & Planning – Intensive schedules take considerable time to arrange. Cancelling disrupts this planning and results in lost availability that cannot be reassigned.
✅ Legal Compliance
This policy is fully compliant with UK Consumer Law (Consumer Rights Act 2015 & Consumer Contracts Regulations 2013):
✔️ Driving lessons are classed as a service.
✔️ By booking and agreeing to an intensive course with a test, you agree that once the service has started or the test has been booked, your statutory right to a full refund under the 14-day cooling-off period no longer applies.
✔️ This is permitted in law, as businesses may withhold refunds once a service has been provided in part or in full.
10. Liability
✔️ Ladies First Driving School cannot be held responsible for driving test cancellations made by the DVSA.
✔️ We are not liable for any loss of earnings, travel costs, or other expenses due to lesson or test cancellations beyond our control.
✨ Our intensive courses are designed to give you the skills and confidence to pass your test and become a safe, independent driver — with everything, including the test booking, handled for you. ✨
Please note that this policy is subject to change at any time without prior notice. We reserve the right to update or modify our policies as needed.