Mon-Sun: 7am to 7pm
26 Dalley Road Wokingham, United Kingdom
Cancellation Policy
Cancellation Policy
✔️ Consumer Rights Act 2015
✔️ Consumer Contracts Regulations 2013
✔️ Supply of Services Regulations 2009
✔️ Protection from Harassment Act 1997
✔️ Public Order Act 1986
✔️ Health & Safety at Work etc. Act 1974
✔️ Fraud Act 2006
✔️ Payment Services Regulations 2017
1. Courses Cancellation Policy
✔️ Deposit is non-refundable unless cancelled within 14 days.
✔️ Courses may be refunded in case of a medical emergency — proof is required for eligibility.
✔️ Remaining payment must be transferred at least 2 weeks before the course start date.
✔️ If payment is late, lessons will be rescheduled and booked slots may be lost.
✅ Cooling-Off Period (Distance Selling Rules):
✔️ If lessons are booked online, by phone, or away from premises, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
✔️ During this period, you may cancel your booking and receive a full refund, including deposits.
✔️ If lessons begin within the 14-day period, written consent is required to waive full refund rights. Refunds will then cover only unused lessons (minus those already provided and admin fees).
✅ Refunds After 14 Days:
✔️ Deposits remain non-refundable.
✔️ Lessons already delivered will be charged at the standard single-lesson rate (not discounted block rate).
✔️ Refunds for unused lessons will be processed within 14–20 working days, minus admin fees.
✅ Additional Consumer Rights Protections:
✔️ Under the Consumer Rights Act 2015, terms must be fair and transparent.
✔️ If the school cancels your lesson, your deposit will be refunded.
2. Make Your Payment for Remaining Course
Account Name: Ladiesfirstdrivingschool
Sort Code: 20-65-20
Account Number: 33257258
Bank: Barclays Bank 3. Fee for the Test Day (Recommended: 3 Hours)
✔️ The fee for the test day covers the time needed for the test itself. Extra time for practice or drop-off must be paid separately.
✔️ Recommended schedule: 1.5 hours practice before the test, 45 minutes for the test, and time for drop-off afterward.
✔️ Total recommended: 3 hours (pickup, practice, test centre arrival, driving test, drop-off).
✅ Refund Notice (Test Day Fee):
✔️ Fee refunds require 7 days’ notice.
4. Instructor & Lesson Cancellations
✔️ Pupils must provide at least 3 working days’ notice to reschedule a scheduled lesson.
✔️ If less than 24 hours’ notice is given or the pupil fails to attend, the lesson will be charged in full with no refund.
✔️ If the instructor arrives at the pickup location and the pupil chooses not to proceed, the lesson will still be charged in full.
✅ Lesson Cancellations by the Instructor:
✔️ If the instructor cancels (e.g., illness, breakdown), an alternative date will be offered at no extra cost.
✔️ If no suitable alternative is available, the lesson fee will be fully refunded.
✅ Behaviour Towards Instructors:
✔️ Pupils must behave respectfully and follow all safety instructions.
✔️ Abusive, threatening, harassing, or pushy behaviour will result in immediate termination of lessons with no refund.
✔️ Serious incidents may be reported to the police under the Protection from Harassment Act 1997 and Public Order Act 1986.
✔️ Lessons may also be terminated without refund if behaviour compromises safety, in accordance with the Health & Safety at Work etc. Act 1974.
5. Refund Policy
✔️ No refunds will be issued for missed lessons, late test cancellations, or withdrawals made less than 14 days before the course start.
✅ Fraud & Payment Protection:
✔️ Any attempt to make a false refund claim may constitute an offence under the Fraud Act 2006.
✔️ All payments and refunds are processed in compliance with the Payment Services Regulations 2017.
6. Contact for Cancellations
- ✔️ If you need to cancel or reschedule, please contact our team as soon as possible to discuss your options.
Ladies First Driving School – Intensive Driving Course Policies
At Ladies First Driving School, our aim is to provide a safe, supportive, and effective learning environment. To ensure fairness, safety, and clarity, all pupils enrolled on an Intensive Driving Course Policies must follow the policies below.
1. Eligibility
✔️ Pupils must hold a valid UK provisional driving licence.
✔️ Pupils should be able to read a car number plate at 20 metres (with glasses/contact lenses if needed).
✔️ Pupils must disclose any relevant medical conditions or disabilities that may affect driving.
2. Course Package
✅ All intensive driving courses include::
A set number of driving hours (e.g. 20, 30, or 40 hours depending on the package chosen).
Once your booking has been confirmed, your allocated instructor will contact you within 5 working days to arrange and confirm your lesson schedule. Pupils must read and agree to the Terms & Conditions before starting the course.
3. Bookings & Payments
✔️ A deposit is required at the time of booking to secure your course.
✔️Full payment must be made at least 14 days before the course start date.
✔️Deposits and course fees are non-refundable once the course has commenced.
4. Cancellations & Rescheduling
✔️ 50% refund if cancellation is made 4 weeks or more before the course start date.
✔️ No refund will be issued if: The course has started, or Cancellation is made with less than 4 weeks’ notice.
✔️ If the instructor cancels due to unforeseen circumstances (e.g. illness, vehicle issues), lessons will be rescheduled at no extra cost.
5. Lesson Structure
✔️ Intensive courses are structured to provide multiple hours of driving each day.
✔️ Pupils are expected to attend all scheduled lessons promptly.
✔️ Breaks will be included in longer sessions for safety and concentration.
6. Pupil Responsibilities
✔️ Pupils must arrive on time and fit to drive. Arriving under the influence of alcohol, drugs, or medication that impairs driving will result in cancellation with no refund.
✔️ Any abusive, aggressive, or unsafe behaviour will not be tolerated and may result in termination of the course without refund.
7. Instructor Responsibilities
✔️All lessons will be conducted by a DVSA-approved driving instructor.
✔️ Vehicles will be fully insured, roadworthy, and fitted with dual controls for safety.
✔️ Instructors will provide honest feedback and guidance to help pupils become safe and confident drivers.
8. Refund Policy – Explanation
✅ Our refund terms are designed to be fair and transparent:
✔️ 50% refund if cancellation is made 4 weeks or more before the course start date.
✔️ No refund once the course has started, or if cancellation is made with less than 4 weeks’ notice.
✅ Reasons for This Policy
✔️ Instructor Allocation – Intensive courses require instructors to block out large sections of their diary (often a month or more). Once allocated, this time cannot easily be replaced.
✔️ Time & Planning – Intensive schedules take considerable time to arrange. Cancelling disrupts this planning and results in lost availability that cannot be reassigned.
✅ Legal Compliance
This policy is fully compliant with UK Consumer Law (Consumer Rights Act 2015 & Consumer Contracts Regulations 2013):
✔️ Driving lessons are classed as a service.
✔️ This is permitted in law, as businesses may withhold refunds once a service has been provided in part or in full.
9. Liability
✔️ We are not liable for any loss of earnings, travel costs, or other expenses due to lesson or test cancellations beyond our control.
✨ Our intensive courses are designed to give you the skills and become a safe, independent driver — designed to help you become a safe and confident driver. ✨
Please note that this policy is subject to change at any time without prior notice. We reserve the right to update or modify our policies as needed.
Ladies First Driving School – Intensive Driving Course Policies
Our intensive driving course is designed to help learners gain confidence and pass their driving test in a shorter time frame than traditional weekly lessons. Whether you are a complete beginner or need a refresher before your test, the course provides focused, structured training tailored to your experience level.
✅ You will receive one-to-one tuition from a qualified driving instructor, covering all essential driving skills including:
✔️ Vehicle control and road positioning.
✔️ Junctions, roundabouts, and dual carriageways.
✔️ Manoeuvres and parking techniques.
✔️ Independent driving and navigation.
✔️ Hazard awareness and defensive driving.
✔️ Test preparation and mock driving tests.
✅ Courses are available in flexible formats, from 10-hour refreshers to full 40+ hour beginner programmes, with lessons scheduled over several days or weeks to accelerate progress.
✅ The intensive approach helps learners build consistency, retain skills more effectively, and become test-ready faster. Practical driving test booking assistance may also be included depending on the package selected.
Intensive Driving Course – Terms & Conditions
These terms apply specifically to Intensive Driving Courses booked with Ladies First Driving School. By making payment and confirming a course, the pupil confirms that they have read and understood these terms.
1. Course Booking and Reserved Instructor Time
An Intensive Driving Course requires an instructor to reserve a substantial amount of time specifically for the pupil.
Once the course dates and instructor have been confirmed, this time is reserved for the pupil and may not be offered to other customers.
The pupil is therefore responsible for ensuring that they are available for the agreed course dates and are able to complete the course.
2. Cancellation Before the Course Starts
If the pupil wishes to cancel an Intensive Driving Course, they must notify Ladies First Driving School in writing as soon as possible.
Cancellation 4 weeks or more before the course start date: a 50% refund of the course payment may be provided, subject to any applicable non-refundable booking, administration or transaction charges.
Cancellation less than 4 weeks before the course start date: the payment will normally be non-refundable because the instructor’s time has been specifically reserved.
Any booking, administration, transaction or third-party fees already incurred may be deducted from any applicable refund.
Any refund will be considered in accordance with applicable consumer law.
3. Cancellation After the Course Has Started
Once the Intensive Driving Course has started, the pupil cannot cancel the course and automatically request a refund for the remaining booked hours.
If the pupil:
changes their mind;
decides not to continue;
decides they no longer require the course;
changes their test arrangements;
is unable to continue for personal reasons; or
chooses to stop attending,
the remaining course hours will not automatically be refundable.
Lessons already completed will remain payable.
Any request to rearrange unused hours will be subject to instructor availability and may require an administration or rearrangement fee.
4. Changing the Course Dates
Course dates are agreed in advance because the instructor’s availability is reserved specifically for the pupil.
Requests to change the agreed dates must be made as early as possible and are subject to availability.
Ladies First Driving School cannot guarantee that the original instructor or the same course dates will be available after a requested change.
Changing the course dates does not automatically create a right to a refund.
5. Practical Driving Test
The practical driving test is provided and administered by the DVSA and is subject to DVSA availability and rules.
Ladies First Driving School does not guarantee a particular test date, time or test centre.
The pupil is responsible for ensuring that they are available for the test date arranged for them.
6. Changing the Practical Test Date
Once a practical driving test has been arranged, changing the test date can affect the intensive-course timetable and the instructor’s availability.
If the pupil requests a change to their test date:
any applicable DVSA charge will be the pupil’s responsibility;
any applicable Ladies First Driving School administration fee will be payable by the pupil;
the instructor’s availability for the new test date is not guaranteed; and
changing the test date does not automatically entitle the pupil to change or cancel their intensive course.
Repeated changes to the practical test date may require the course timetable to be rearranged. Any additional lessons, instructor time or administrative work required as a result may be charged separately.
Where a pupil changes their test date more than once and the new date no longer fits within the originally agreed intensive-course schedule, Ladies First Driving School cannot guarantee availability for the revised date.
7. DVSA Booking Rules
DVSA rules concerning practical-test bookings and changes may change from time to time.
Where DVSA introduces restrictions on when or how a test can be booked or changed, those rules will apply.
Ladies First Driving School cannot be held responsible for a pupil’s inability to obtain a preferred test date due to DVSA availability, booking restrictions or changes to DVSA rules.
8. Test Failure
If the pupil does not pass the practical driving test, the Intensive Driving Course payment is not refundable.
Any additional lessons required after the test will be charged separately at the school’s current applicable rate.
A further practical test is subject to DVSA availability and any applicable DVSA fee.
9. Test Readiness
The instructor will provide professional guidance regarding the pupil’s driving ability and readiness for the practical test.
However, the final decision regarding whether to proceed with, change or cancel a DVSA test remains subject to the pupil and DVSA rules.
Ladies First Driving School cannot guarantee that a pupil will pass their practical test.
10. Missed Lessons
If a pupil fails to attend a scheduled intensive-course lesson without giving sufficient notice, the lesson may be treated as used and will not normally be refunded or replaced.
If the pupil arrives late, the lesson will normally finish at the agreed time and the unused portion may be lost.
11. Illness or Unforeseen Circumstances
If a pupil becomes ill or experiences an unforeseen circumstance, they must notify the school as soon as possible.
Where reasonably possible, Ladies First Driving School may consider rearranging lessons. Any rearrangement is subject to instructor availability and is not guaranteed.
Where lessons cannot reasonably be rearranged, the applicable cancellation terms will apply.
12. Cancellation by Ladies First Driving School
If Ladies First Driving School or the allocated instructor has to cancel a lesson or course for reasons within the school’s control, reasonable efforts will be made to provide an alternative instructor or alternative date.
If the school cannot provide a suitable alternative, the pupil will be entitled to a refund for any prepaid lessons that the school is unable to provide, subject to applicable law.
13. Additional Costs
Any additional lessons, test-related services, administration, instructor time or other services required as a result of a pupil’s change of circumstances, repeated test-date changes or postponement may be charged separately.
The pupil will be informed of any applicable additional charge before the additional service is provided.
14. Pupil Responsibility
The pupil is responsible for:
holding the appropriate valid provisional driving licence;
meeting the legal requirements for taking driving lessons and the practical test;
providing accurate information when booking;
attending the agreed lessons;
ensuring they are available for their agreed test date; and
informing the school promptly of any changes that may affect the course.
15. Acceptance of Terms
By making payment for an Intensive Driving Course, the pupil confirms that they have had the opportunity to read these terms and agree to be bound by them.
These terms should be read together with the Ladies First Driving School general Terms & Conditions and Cancellation Policy.
Where any provision of these terms conflicts with mandatory consumer rights or applicable law, the relevant legal requirements will apply.
New UK Law for Practical Driving Tests (2026)
The Driver and Vehicle Standards Agency (DVSA) has introduced new rules for practical driving test bookings in 2026 to reduce waiting times and stop misuse of the booking system.
Why the New Rules Were Introduced?
✅ The DVSA says the changes are designed to:
Stop bots and unofficial booking services.
Prevent test reselling at higher prices. Make the system fairer for genuine learners.
Reduce long practical test waiting times.
Official DVSA Information. DVSA Driving Test Rule Changes 2026.
Book Your Practical Driving Test.
Make the link for both get from dvsa website.
Please note that this policy is subject to change at any time without prior notice. We reserve the right to update or modify our policies as needed.
Contact:
📧 Email: complaints@ladiesfirstdrivingschool.co.uk
Note: We will respond to your enquiry as soon as we can.